If you have any questions there’s help at hand. To speed up resolution to any queries, please make sure that you contact the right team. 


Please contact Tradeshift Support using the Assistance icon for the help with:

  • Creating or accessing your Tradeshift account
  • Requesting connections
  • Creating and sending invoices/credit notes
  • Any error messages on the Tradeshift system


If you have queries related to approval and payment of invoices that you have  already submitted or are querying a ‘Rejected’ status then please contact our Payables Team via webform at https://www.sbs.nhs.uk/supplier-fa-contact or call 0303 123 1177 Option 2, 09:00 to 17:00 (UK time) Monday – Friday (exc. Bank Holidays).


If you need to update your company details (company name, address and/or bank details) held on your supplier file on our payment system:


NHS England, CCG’s, CSU’s – please speak to your contact within the specific NHS organisation(s) as any changes must be authorised by the NHS organisation themselves.

All other clients of NHS SBS – please send a letter headed PDF confirming your details to sbs-w.APMaintenance@nhs.net